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The professional chauffeur is of paramount importance in ensuring a service is performed effectively and efficiently. Our challenge has been to select and recruit chauffeurs of the required calibre here in Doha.
Prestige Rent A Car chauffeurs understand the priorities and objectives of our clients, such as the need to maintain complete confidentiality and the importance of communicating any deviations from their schedule. Our chauffeurs pay the utmost attention to timely pick-ups and drop-offs, always catering to client needs and ensuring their comfort.
Basic Service Criteria
The following is a brief summary of the basic criteria we expect all our chauffeurs to meet. These criteria are incorporated into a comprehensive legal service agreement which we insist our chauffeurs and affiliates enter into.
Route Knowledge
We insist our chauffeurs
have a thorough
knowledge of their home
location including the
following:
• Airport locations and
terminal layouts.
• The major arterial
routes into and out of
the city centre
• Locations of major
hotels, restaurants,
places of interest and
key corporate addresses
likely to be encountered
during a trip.
Meeting the Passenger
They should greet the
client in a courteous
and civil manner, assist
them with their luggage
and always open and
close doors as
appropriate, offer an
umbrella if it’s raining
and be willing and able
to help the passengers
with any task that might
make their day easier,
such as collecting some
lunch if they are hungry
and short of time.
Airport Pick-Ups
When meeting a flight,
they must also
double-check which
terminal it arrives into
and monitor its progress
to ensure they are ready
for their pick-up in
plenty of time. Flight
arrivals (especially
long-haul) can change
quickly so they will
ensure the information
is correct and allow
enough time to
compensate for last
minute changes. Usually,
a chauffeur is at the
airport 15 minutes prior
to your flight’s
arrival.
Address Pick-Ups
If meeting from an
address, the chauffeur
will wait next to their
vehicle with the
requested nameboard
clearly displayed. They
will wait for the client
and MUST NOT contact
them to announce your
arrival unless
instructed to do so. If
the chauffeur has not
met with the passengers
within 10 minutes of the
scheduled pick-up time,
they will telephone the
head office, which shall
action accordingly.
Hotel Pick Ups
Upon arrival, the
chauffeur will announce
their presence to the
doorman or concierge so
they can advise the
passenger that their car
is waiting.
They will park as
closely to the hotel
entrance as possible and
be ready to assist the
passenger with their
luggage and open their
doors.
Multi-Car Services
When working as part of
a team on a multi-car
service, our chauffeurs
are advised accordingly
and provided with the
contact details of the
other chauffeur (s).
They will establish
contact prior to the
initial pick-up to
ensure they are both in
situ in the same place
at the same time, have
similarly worded name
boards and are ready to
perform the service as a
coordinated team.
During multi-car
services, a lead
chauffeur will be
assigned whose
responsibility it is to
co-ordinate the
passengers' requirements
and communicate any
changes we have been
instructed to make. The
lead-chauffeur should
co-ordinate meeting
points, times and also
that all chauffeurs
submit bills for the
same charges.
Drop-Offs
When dropping a lone
client to an address at
night, the chauffeur
will attempt to ensure
that the passenger is
safely inside the
building before
departing.
The chauffeur will check
the interior and boot of
their vehicle thoroughly
to ensure there
passengers have all
their belongings. If
there are any items left
over that are no longer
required, the chauffeur
will take direction from
the passenger regarding
what should be done with
them.
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